Support · FAQ
Answers before you ask.
The questions our customers ask most. If yours isn't here, message us directly — we usually reply within a working day.
01Do you ship across Pakistan?
+
Do you ship across Pakistan?
Yes. We dispatch from Lahore via overnight courier to all major cities. Printers ship on pallets with insured logistics; consumables go via standard courier.
02Are the printheads genuine?
+
Are the printheads genuine?
Every Epson I3200 and XP600 head we sell is original, factory-sealed, and carries a 30-day exchange against manufacturing defects.
03Do you provide installation and training?
+
Do you provide installation and training?
Yes. Every printer ships with on-site installation in Lahore, Karachi and Islamabad. We include a 2-day operator training session covering print, maintenance and basic troubleshooting.
04What about after-sales support?
+
What about after-sales support?
We hold inventory for all critical wear parts (dampers, capping stations, wipers, encoder strips). For any reported fault we respond within 24 working hours.
05How do I get a price for a full setup?
+
How do I get a price for a full setup?
Send your requirement on WhatsApp or via the contact form — printer + heater/shaker + initial consumables. We quote a turnkey package within the same day.
06Do you accept bank transfer and instalments?
+
Do you accept bank transfer and instalments?
Yes. Bank transfer, cash on collection at the showroom, and structured instalments on hardware over Rs. 500,000 — terms agreed in writing.
Still need help?
Talk to someone who's run the machine.
Our technical team is on WhatsApp during showroom hours.